Category

Refund Policy

Last updated: January 2026

At MissDee Couture, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

1. Ready-to-Wear Item.

• Ready-to-wear items may be eligible for exchange only, not refund, within 48 hours of delivery, provided the item is unused, unwashed, and in original condition.
• Customers are responsible for return delivery costs unless the error was from MissDee Couture.

2. Bespoke / Custom-Made Items

• All bespoke or custom-made outfits are non-refundable and non-exchangeable.
• This includes outfits made to a client’s measurements or customized design requests.

3. Incorrect or Damaged Item

If you receive an incorrect or damaged item:

• Notify us within 24 hours of delivery
• Provide clear photos or videos as evidence
• Approved cases will be corrected or exchanged at no additional cost

4. No Refund Scenarios

Refunds will not be issued for:

• Change of mind
• Incorrect size provided by the customer
• Minor variations in color, fabric print, or finishing
• Late delivery caused by courier services

5. Refund Method

• Approved refunds (where applicable) will be processed via bank transfer to the customer’s account.
• Processing time may take 5–10 business days.

6. Contact for Refunds

For all refund or exchange requests, contact us via:

📧 Email: missdeecouture@gmail.com

📞 WhatsApp: 0808 687 1212